How Seascape collects, uses, and safeguards your personal information across our hospitality booking platform.
When you submit an enquiry or complete a booking request through our site, we collect the details you provide: your name, email address, phone number, travel dates, and any preferences or messages you include. We also gather limited technical data automatically, such as your browser type, device information, and pages visited, to help us understand how guests interact with our platform and to improve your experience.
Your information is used to respond to your enquiries, process accommodation and travel service requests, and personalise the recommendations we share with you. We may also send you updates about properties or destinations that match your stated interests, but only where you have given consent. We do not sell your personal data to third parties, and we never use it for purposes unrelated to your stay with us.
Our website uses cookies and similar tracking technologies to remember your preferences, keep the booking experience smooth, and measure how our pages perform. Analytics tools help us see which sections of the site are most useful so we can refine our content and layout. You can adjust your browser settings to block or delete cookies at any time, though some parts of the platform may then function less smoothly.
To deliver our services, we work with trusted partners who process data on our behalf: hosting providers that store our website securely, email and form services that deliver your enquiries to our team, and analytics providers that help us understand site usage. These processors are bound by confidentiality agreements and are only permitted to use your data for the specific tasks we assign. We do not share your information with unrelated third parties for their own marketing purposes.
We retain personal information only as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically kept for a limited period so we can follow up on your request and maintain a helpful history of our correspondence. We apply appropriate technical and organisational measures, including encrypted connections and access controls, to protect your data against unauthorised access, alteration, or loss.
You have the right to request access to the personal data we hold about you, to ask for corrections if anything is inaccurate, and to request deletion of your information where applicable. You may also withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Depending on your location, additional rights under GDPR or CCPA may apply, including data portability and the right to opt out of certain processing activities.
We are committed to honest representation across our platform. Property descriptions, availability, and service details are reviewed regularly to ensure they reflect what guests will actually experience. We do not publish misleading claims, fabricated endorsements, or artificial urgency. If you believe any information on our site is inaccurate or unclear, please let us know so we can address it promptly.
For any privacy-related questions, to exercise your rights, or to request a copy of the data we hold about you, please reach out to our team. We are located at 028 / 5 Magnus Ronde, New Tabitha, SA 0295. You can call us at (08)64241375 or email info@pestanasouthbeach.com. We aim to respond to all privacy requests within a reasonable timeframe.